Business Terms · 2026-10-05-b2b-v4

Terms for hotels—not their guests.

Last updated 8 September 2026

Parties and scope

These Business Terms govern the business relationship between World Wide Wood AB, Swedish organisation number 556925-3015, Igeldammsgatan 18, 112 49 Stockholm, Sweden (“AnotherPillow”), and the hotel or accommodation operator identified during setup (“Hotel”). They are intended for businesses and do not govern an accommodation contract between a Hotel and its guest.

How an agreement starts

The person creating a hotel account confirms authority to act for the Hotel and accepts the version shown above. Account creation opens a private setup workspace only. It does not publish a website, activate guest processing, connect a provider, start a paid service or guarantee production approval. A production service starts only when the Hotel approves a written order or launch record identifying the service, price, tax, start date, Hotel legal entity, support scope and any provider costs.

Order of documents

If documents conflict, the signed hotel order controls commercial scope, the data-processing agreement controls processing performed for the Hotel, and these Business Terms control the remaining service. Hotel-specific guest terms control the accommodation contract. Mandatory law always applies.

The Booking Engine

AnotherPillow provides a direct-booking engine for the Hotel’s own website. Depending on the approved order it may include availability, room and exact-room selection, rate and policy display, checkout, payment status, reservation records, confirmations, changes and cancellations. Unverified integrations remain unavailable.

Booking Engine pricing and existing founding agreements

The public Booking Engine offer for new Hotels is €79 per Hotel per month excluding VAT, with 0% booking commission to AnotherPillow. Paid activation requires the written approval described above. Hotels with an existing agreed €0 founding plan keep that agreement; the new public offer does not change it. This does not include payment-provider, card, local-payment, domain, messaging, PMS, channel-manager, migration, tax or optional-product costs. There is no automatic switch from the founding Booking Engine to a paid core plan. An interest form is never an order.

Managed hotel website and web address

Per hotel, excluding VAT. Card and payment-provider fees are extra. €199/month. Booking Engine and Hotel AI included. AI helps us prepare your website. People review it, adapt it to your hotel and keep improving it within an agreed scope. New subscriptions only. Existing subscriptions keep their agreed price. Its order states included pages, support, billing and cancellation. When AnotherPillow registers or renews a web address for the Hotel, it acts as the Hotel’s technical agent; the Hotel must remain registrant and legal owner wherever registry rules permit. Third-party registration and renewal costs require approval. At termination, AnotherPillow supplies approved content and cooperates with a documented transfer after due third-party costs are settled.

The Hotel’s duties

The Hotel must keep its legal identity, contact details, availability, room facts, accessibility information, prices, taxes, payment rules, cancellation and no-show terms accurate. It must hold rights and model releases for supplied text, photos, video and marks, and follow accommodation, consumer, tax, marketing, privacy and accessibility law. It must protect account access, assign appropriate staff roles, review proposed changes and report suspected misuse promptly.

The guest contract

The Hotel—not AnotherPillow—is the accommodation provider and guest’s contractual party. Before a production booking, checkout must identify the Hotel, show the total price including mandatory taxes and fees, material room and rate terms, payment timing, cancellation and no-show rules, and make payment obligation unambiguous. The Hotel handles the stay, complaints, statutory remedies, refunds and disputes. AnotherPillow may provide the technical flow but does not become the hotel, travel organiser or merchant merely by operating software.

Payments

Production payment must use the Hotel’s own approved provider account. The Hotel is merchant, receives settlement and is responsible for provider fees, refunds, chargebacks and guest obligations. Raw card data must remain in provider-hosted components. AnotherPillow does not hold Hotel or guest money and adds no transaction fee under the Booking Engine offer. Any future payment role requires a separate legal and regulatory review before activation.

Data protection

The Hotel is normally controller for live guest booking data and AnotherPillow is its processor. Before production, the parties must sign data-processing terms meeting GDPR Article 28 and complete the processing, retention, deletion, security, subprocessor and international-transfer schedules. AnotherPillow is independently responsible for platform account, billing and proportionate security records. Details are in the privacy notice and data protection framework.

AI and optional products

AI, phone, media, revenue and messaging products are separate. A demo or access request does not activate a provider or billing. A final order states price, included usage, model or provider scope and approval boundaries. AI may prepare suggestions but may not autonomously move money, change sellable inventory, publish content, contact a guest or make a legally significant decision. A guest-facing AI must identify itself at first interaction and provide a human route.

Intellectual property

Each party keeps its pre-existing intellectual property. The Hotel keeps its brand, approved content and Hotel data and grants AnotherPillow a limited licence to host, reproduce and adapt that material only to deliver the ordered service. AnotherPillow keeps its software, templates, system design and documentation. The Hotel may export its approved content and Hotel data; it does not receive AnotherPillow source code unless a signed order says so.

Security, releases and availability

AnotherPillow uses hotel-separated access, audit records, versioned releases, payment-data boundaries and tested backup processes. A Hotel remains offline until every applicable launch gate passes and a human approves release. No uninterrupted or error-free service is promised. Any service level, support window, maintenance notice or recovery target must be stated in the Hotel’s order; otherwise support is provided on a reasonable-efforts basis.

Suspension

AnotherPillow may suspend the affected function when reasonably necessary to contain a security incident, prevent unlawful use, protect guest or Hotel data, respond to a provider failure or stop a material breach. Where safe and lawful, the Hotel is informed promptly and service is restored when the risk is resolved. Suspension does not transfer responsibility for the Hotel’s offline guest handling.

Fees, invoicing and tax

Paid services are invoiced as stated in the order. Public business prices exclude VAT unless explicitly stated otherwise. No usage overage, new provider cost or paid add-on starts without Hotel approval. Overdue undisputed amounts may lead to suspension after reasonable notice. Each party is responsible for its own taxes.

Term, cancellation and handback

The free setup account may be closed on request. A monthly paid service may be cancelled before its next renewal unless the order states another period. On termination, AnotherPillow disables public access in a controlled way, supplies the agreed Hotel-data export and then deletes or returns processor data according to the data-processing agreement and documented backup cycle. Clauses that by nature must survive—including payment, confidentiality, intellectual property, liability and dispute terms—continue to apply.

Confidentiality

Each party must protect non-public business, security and technical information received from the other and use it only for the agreement. Access is limited to people and providers who need it and are bound by suitable confidentiality duties. This does not cover information already lawfully public, independently developed or required to be disclosed by law.

Liability

Each party is liable for direct loss caused by its breach. To the extent permitted by law, neither party is liable for indirect loss, lost profit or loss caused by systems, content or instructions controlled by the other party. AnotherPillow’s aggregate liability in a 12-month period is limited to the greater of €500 and the fees paid for the affected service during that period. The limit does not apply where liability cannot lawfully be limited, or to fraud, wilful misconduct or gross negligence. Hotel guest rights are not reduced by this B2B clause.

Force majeure

Neither party is liable for delay caused by an event outside its reasonable control, provided it mitigates the effect and informs the other party when practical. Payment already due and security, confidentiality and incident-cooperation duties are not excused.

Changes

AnotherPillow may update these terms for legal, security or product reasons. Material changes are communicated before they take effect. A change does not silently activate a paid product or change an agreed founding price. A new material version must be accepted or incorporated into the next written order before it governs an existing production Hotel.

Law and disputes

Swedish law governs these Business Terms without limiting mandatory rules that apply elsewhere. The parties should first try to resolve a dispute through named contacts. If that fails, disputes are decided by Stockholm District Court, Sweden, unless mandatory law requires another forum.

Contact

Service, cancellation and legal notices may be sent to filip@claridad.io. See the legal center for the operator identity and launch documents.