Confirmation and cancellation templates
Booking and cancellation events produce the exact guest and hotel messages required for that reservation.
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06Guest relationship
Guest Messaging
The right message before, during and after every stay.The sandbox prepares booking and hotel messages with a clear template, language, recipient and status. External email or SMS delivery is not active until a provider and sender identity have been verified.SandboxThe draft is editable and approval is recorded locally. No email or SMS is sent.
What is included
Built for real operations.
Multilingual drafts
Approved hotel facts can be rewritten in the guest’s language without changing policies, times or included services.
Prepared-delivery history
The hotel sees recipient, template, trigger and status even when an external provider is unavailable.
Human approval
Sensitive or exceptional communication remains editable and requires hotel approval before delivery.
The workflow
Four steps. No black box.
Trigger
A booking event selects the right template.
Personalise
Approved hotel facts and booking data are inserted.
Approve
The hotel checks recipient and content.
Deliver
A verified provider will send through a traceable queue after activation.
Add-on early access
Want this at
your hotel?
Try the demo first. Then tell us which hotel wants Guest Messaging. We will contact you about fit, real integrations and launch timing — without adding anything to your website.- The Booking Engine is the working AnotherPillow core
- This add-on remains separate until the hotel approves it
- No contract or automatic activation
Guest Messaging · AnotherPillow