Hotel guides
Heritage hotels: keep the character, explain the practicalities
Historic rooms differ: show stairs, lifts, bathrooms and the layout of the actual category.
Plan the guest journey
Use verified history, not invented former guests. Explain access limitations before payment. Test a guest unable to use stairs; practical details should be as visible as the building's story.
Test the handover to reception
When evaluating a system, follow a booking from the guest's first click to the reception view. Ask who sees a special request, what happens when dates change and how the team recovers from a mistake. These questions reveal more than a long feature list.
Availability is more important than another feature
Automatic Booking.com and Expedia inventory sync is not live in anotherPillow. A hotel needs an agreed, safe inventory arrangement and launch checks before taking real reservations. If that arrangement depends on a connection that is not ready, wait.